Say goodbye to ‘Slips Trips and Falls’ claims!

The Dpoint Patrol system is a solution we have developed in partnership with our manufacturers and clients, aiming specifically at shopping centres and other public spaces. The system allows the movements and activities of all mobile staff (security guards, cleaners etc.) to be recorded and stored in a central database.

This information can then be accessed from any computer with an internet connection, and reports for specific times pulled within a few clicks. This eliminates the need to manually log events on paper, and makes searching for the relevant data much easier. It has been of particular use in defending against ‘slips, trips and falls claims’ as it allows patrol and cleaning data from any specific timeframe to be accessed easily. In fact, clients currently using the system have reported a success rate of 100% in defending against such claims.

A handheld device is given to any mobile staff whose activities require monitoring. They use the device in conjunction with location checkpoints, ID Fobs and Event wallets to establish who they are, what they are doing, where they are doing it and at what time (events registered are entirely customisable, and typically include logging events such as regular patrols, putting out signs, attending to spillages etc.).

This information is then downloaded from the handheld device to the D-Point data transmitter, which sends the information via GPRS to our central database, where it can be reviewed at any time by using the client’s unique webpage and log-in.

Once on the website, the client is only a few clicks away from the data they require, by simply specifying the dates and the information they need. Reports are also fully customisable by GuardTour, so they can be tailored to suit the individual needs of the clients. Once the desired information is found, this report can then be printed, saved or emailed, and used for the purpose of patrol monitoring, defence against insurance claims, compliance and much more.