Abbey Security Services Ltd provide comprehensive security solutions in East Anglia, including static guarding, mobile patrol, keyholding and rapid alarm response, and penetration testing. Established in 1985, Abbey Security take pride in their personal and professional approach, their wealth of knowledge and experience, and the tailored service they strive to provide for every client.

The Challenge

Four years ago, Abbey Security Services brought Guard Tour onboard to discuss potential investments that could be made in order to improve their services for staff and customers.

“The system we used to use had become quite outdated,” says Operations Director, David Alstin. “It was a fairly basic patrol system which involved security staff carrying a rather large portable device whilst on patrol and tapping it against an RFID tag at each checkpoint. After they’d completed their patrol, the device would be returned to its base unit and a small printout would be issued with some basic information about their route.”

The Solution

“We discussed a few options with Mark at Guard Tour, and we decided to invest in the Active Track system. I believe it was a great investment – it has so many features that our previous system simply didn’t have.

“The GPS feature is particularly helpful. We’re now able to monitor our patrol staff and track their movements in real-time via a secure online portal. As well as providing additional protection for our security staff, this also allows us to provide our customers with a more detailed report on the services they are receiving. Our customers can even login to their own portal to track the guards themselves.

“The Active Track devices are a great tool for improving the safety of lone workers. The device will not only register a fall and alert the control room, but it also has a panic button and allows control room staff to communicate directly with a lone worker in distress. The device can answer a call even if the guard is unable to, meaning that our officers are never without protection.”  

The Result

“Active Track has brought us into the modern world. We now have increased security capabilities and the system has improved our level of service in terms of what we can now offer to our customers. The main bonus is that it goes beyond any other system we’ve used with regards to its capacity to protect the welfare of our officers.

“We couldn’t be happier with the service from Guard Tour; Mark and the team do an excellent job at looking after us. They’re very helpful and co-operative, and they’ve always accommodated us whenever we’ve asked anything of them. I’d definitely recommend Guard Tour to others in the industry – in fact, I already have!”